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WorkinCT: RJ Julia's Booksellers in Madison

The Madison store found an ingenious way to bring the store to customers without them having to step into the store.

MADISON, Connecticut — A Madison bookstore took the saying – ‘When God closes a door, He opens a window’ – to the next level when trying to figure out a way to welcome customers still not very comfortable being inside during the COVID-19 pandemic.

RJ Julia’s Booksellers, a Madison main state for more than 30 years, set up a window that will allow cautious customers to do business without entering the store.

“We closed the store and it became more of a fulfillment center,” Lori Fazio told FOX61 News, recalling how the onset of the pandemic changed everything. “People were used to coming in and browsing and having this beautiful store. And we had boxes and piles.”

With no customers inside, the outside became the meeting place.

“Putting a bag out the door for a customer to pick up and bringing it to cars,” Fazio said. “It was challenging, but worthwhile.”

The new window is more than just a “pick up window.” Customers can use the window just like if they were in the store – ask questions or recommendations for a good read.

“(Customers) are happy that they have a way to come in, see a face, get what they want, and go on their way without stepping foot in the store,” Fazio said.

RJ Julia’s Booksellers is located at 768 Boston Post Road in Madison.

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