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You Asked. We Answer. | Nursing home data; Store returns

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Sue wrote, “My mom is currently living in a senior living facility, but is thinking she’d like to move to a different one. As I search other facilities, I’d like to know how many COVID cases they have had, and possibly the breakdown between residents vs. employees. Is there a website that has this information or another way to obtain this information?”


The State of Connecticut releases data for nursing homes and assisted living facilities each week. It breaks down the number of residents and staff who have tested positive for COVID-19 and reports the number of deaths associated with the virus at the different facilities.

For more information: https://portal.ct.gov/Coronavirus/Nursing-Homes-and-Assisted-Living-Facilities


Lisa wrote, “I feel stores are taking advantage of the COVID situation and refusing legitimate returns such as spoiled food and defective products. Why isn’t the state requiring these types of returns?”


On the CT Department of Consumer Protection website, there is a section on returns and exchanges. It says in Connecticut, sellers can set their own refund or exchange policies, provided that they post the policy in a conspicuous place for customers to see. It says if there is no policy posted, you may return any new, unused item to the store with a proof of purchase within seven calendar days and get a refund. However, it also says you are not entitled to a refund on food or perishable items. The bottom line is stores do have the right to set their own return policies. That being said, there are stores who are accepting returns during this pandemic. Stop and Shop, for example, says on its website it will gladly refund or replace an unsatisfactory product.

For more information on Connecticut’s policy: https://portal.ct.gov/DCP/Common-Elements/Consumer-Facts-and-Contacts/Returns-and-Exchanges