x
Breaking News
More () »

Eversource restores service to 2,100 Ansonia, Derby customers; crews continue moving door to door

"The restoration process requires access to customer homes and we are coordinating with those remaining customers directly," Mitch Gross said in a statement.

DERBY, Conn — Eversource told FOX61 Wednesday morning that as of 6:30 a.m., they have restored service to some 2,100 customers in Derby and Ansonia and the work continues.

"The restoration process requires access to customer homes and we are coordinating with those remaining customers directly," Mitch Gross said in a statement.

According to officials, the issue was classified under an Emergency Event Level 1, which indicates more than 2,200 customers were impacted.

It was confirmed that a total of 2,534 customers in Derby and Ansonia have who lost gas service due to the low-pressure issue.

Customers can now see a map showing the streets affected by the outage and get information on their estimated time of restoration. Click here for the info.

The gas system was isolated and made safe, Eversource said in a release.

139 gas technicians with supervisors working are currently conducting individual service shut offs. Officials say gas service to the majority of customers will be restored by 11:59 p.m. on Wednesday, November 4.

To expedite the restoration, four zones have been outlined within the restoration plan.

Following the outage issue,  Ansonia Public Schools Superintendent Dr. Joseph DiBacco, announced that all schools will be closed Wednesday, November 4.

DiBacco said in the notice that the gas supply issue is impacting to the Hilltop section of the city. 

"The heat and hot water systems at three of Ansonia’s schools are offline," he continued. "Our schools don't have heat or hot water, and we would not be able to prepare meals.”

Ansonia Public Schools students and staff can expect an update once officials are briefed.

According to Eversource, a mobile command center has been launched and four additional operation trailers are now onsite.

"We're working quickly to determine the cause and restore service," officials wrote.

Mitch Gross, of Eversource said crews were being brought in from Massachusetts to help. 

Gas customers call 800-989-0900 for residential and 888-688-7267 for business.

Customers without heat will be instructed to reserve their own hotel room and Eversource will reimburse the amount with a credit to their bill. Customers should save their receipt and call Eversource’s call center at 1-877-944-5325 to speak with a representative who will help them with this process.

Additional call center staff will be in place overnight to answer customer questions.