Breaking News
More () »

United Way reducing 211 Housing Crisis Line Service hours

This change does not impact the other 211 services or the 988 National Suicide Prevention Hotline.

HARTFORD, Conn. — The United Way of Connecticut's Housing Crisis 211 Line will no longer have operators working 24/7.

The new service hours, effective Tuesday, will be 8 a.m. to 4 p.m. seven days a week.

Sign up for the FOX61 newsletters: Morning Forecast, Morning Headlines, Evening Headlines

This comes as housing crisis calls have increased, and resulted in exceeding the funded capacity of that specific hotline.

"To better serve callers facing a housing crisis, we are changing our service to concentrate our staffing capacity during the times the majority of these callers seek assistance," the United Way of Connecticut said.

RELATED: United Way works to help community with employment through support programs, initiatives and services

This change does not impact the other 211 services or the 988 National Suicide Prevention Hotline; those will remain accessible 24 hours a day, seven days a week, 365 days a year.

The housing crisis line handles calls from Connecticut residents who identify as homeless or are at immediate risk of becoming homeless. Over 157,000 housing crisis calls were made to 211 so far this year.

RELATED: New housing units in Clay-Arsenal neighborhood welcome first-time homeowners to Hartford

Have a story idea or something on your mind you want to share? We want to hear from you! Email us at newstips@fox61.com



Download the FOX61 News APP

iTunes: Click here to download

Google Play: Click here to download

Stream Live on ROKU: Add the channel from the ROKU store or by searching FOX61.

Steam Live on FIRE TV: Search ‘FOX61’ and click ‘Get’ to download.


Before You Leave, Check This Out