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US Dept. of Transportation launches airline dashboard ahead of holiday weekend

Meant to hold airlines accountable, and encourage good customer service tactics.

WINDSOR LOCKS, Conn. — Just in time for Labor Day Weekend, the U.S. government launched an airline customer service dashboard to help travelers.

The website, which went live on Thursday, was created by the U.S. Department of Transportation. It shows people what guarantees, refunds, or compensation the major domestic airlines offer in the case of a cancellation or delay.

For example, will they give you a refund if your flight gets canceled? If you have an overnight flight that gets canceled, will they put you up in a hotel for free overnight?

The point of the website is to give people the chance to choose what works best for them and to choose the airline that offers the most benefits. 

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“I hope that it holds the airlines accountable. And it's going to basically bring it back to customer service, which I think has kind of been a distant priority for airlines," Stamford resident Logan Allison said of the website. 

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The website shows the ten largest U.S. airlines, which make up 96% of the air traffic, including Delta, American, and JetBlue. 

This is all part of a campaign by U.S. Transportation Secretary Pete Buttigieg. He said he wants to hold airlines accountable and get them more transparent and customer-friendly after a summer full of cancelations. 

“I think that’s awesome," said Caroline Morales, who was flying out of Bradley International Airport on Friday morning. "I really do think airlines should kind of be, making that a little bit more public. I know it kind of puts them on blast, but at the end of the day, the green checkmarks just speak to the values of your company and what you're going to give your customers."

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It all comes just in time for Labor Day Weekend when AAA is predicting travel volumes will come close to pre-pandemic levels.


Julia LeBlanc is a reporter at FOX61 News. She can be reached at jleblanc@fox61.com Follow her on Facebook, Twitter and Instagram. 

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